FAQ
Frequently Asked Questions
Authenticity & Sourcing
Are your products genuine natural pieces?
Yes, unconditionally. Every piece is a natural, untreated mineral or gemstone sourced directly from trusted origins. We do not sell dyed, heated, or artificially enhanced material. What you see is what you get.
Shipping & Packaging
Where do you ship from, and how long does delivery take?
We ship from South Africa. Shipping costs are calculated at checkout based on weight and destination.
- Domestic (South Africa): 3–7 business days (including handling and dispatch).
- International (DHL Express): 9–15 business days (including handling and dispatch).
In practice, orders often arrive sooner — we prefer to under-promise and over-deliver.
Note: Wholesale orders shipped via sea freight operate on different lead times. Please refer to our wholesale section or contact us directly for wholesale shipping details.
How are pieces packaged?
Every order is carefully packed in a sturdy box with appropriate cushioning to ensure your piece arrives in perfect condition.
Do you ship worldwide?
Yes. If you have a question about shipping to a specific country, feel free to contact us before ordering.
Natural Pieces & Condition
Will my piece look exactly like the photos?
Yes — we photograph every individual piece. You are buying the exact item shown. All images are taken in natural or neutral light without filters or enhancement.
Are natural variations normal?
Absolutely. Natural minerals and gemstones are geological formations — no two are identical. Minor surface irregularities, natural pitting, or inclusions are part of each piece's character, not defects.
Care & Handling
How do I clean my piece?
Wipe gently with a soft, dry or slightly damp cloth. Avoid harsh chemicals, ultrasonic cleaners, or prolonged soaking. Store away from direct sunlight to preserve colour integrity over time.
Can natural minerals be damaged?
Most natural minerals are durable but can chip if dropped on hard surfaces. Handle with care and store individually or with soft padding between pieces.
Returns & Purchases
What is your return policy?
Because every piece is unique and sold as photographed, we handle returns on a case-by-case basis. If your order arrives damaged in transit, please contact us within 48 hours with photographs and we will resolve it promptly.
Can I ask questions before buying?
Always. We encourage it. Contact us via the store and we'll respond as quickly as possible.
Wholesale
Do you offer wholesale pricing?
Yes. We supply trade buyers, retailers, and collectors purchasing in volume. Please visit our wholesale section or contact us directly to discuss terms, pricing tiers, and lead times.